Shipping & Returns Policy

 

FREE Express Shipping for orders over $80 Australia Wide.

Orders under $80, Flat rate of $15 for express shipping.

As there can be unexpected delays with Australia Post Services, please understand that we cannot guarantee next-day delivery.

If products are on pre-order please refer to dates outlined on individual product pages.

Refunds/Returns: We are unable to refund or exchange any purchases once your order is shipped due to hygiene purposes, as these products are health products.

Shipping note: Same day dispatch Monday to Friday if ordered before 1pm. Otherwise your order will be fulfilled on the next business day.

Rapid Antigen Test FAQ's

Yes, we only carry tests that are included on the Australian Register of Therapeutic Goods. ARTG - 333341

The CLUNGENE COVID-19 Antigen Rapid Test is a type of test called an antigen test. When you have COVID-19, the SARS-CoV-2 virus (the virus that causes COVID-19) can be present in your nasal secretions. The CLUNGENE COVID-19 Antigen Rapid Test can detect small parts of SARS-CoV-2 virus in your nasal secretions. These small parts of the SARS-CoV-2 virus are known as proteins or antigens.

1. Test Cassette

2. Extraction Reagent Tube 

3. Swab

4. Waste Bag

5. Instructions for Use

No, the nasal swab is not sharp and it should not hurt. Sometimes the swab can feel slightly uncomfortable or tickly. If you feel pain, please stop the test and seek advice from a doctor.

Yes. These COVID-19 rapid antigen self-tests included on the Australian Register of Therapeutic Goods can be performed at home.

Yes. These rapid antigen tests will still detect COVID-19 whether it is delta or alpha or omicron. For more information on these tests, read here: https://www.tga.gov.au/sites/default/files/covid-19-rapid-antigen-self-tests-are-approved-australia-ifu-333341.pdf

PCR tests are still viewed as the gold standard for diagnostic testing. 

Clinical PerformanceThe clinical performance of CLUNGENE COVID-19 Antigen Rapid Test for self-testing was evaluated in a prospective study in Greece between June 2021 and July 2021. A total of 578 laypersons (of which, 122 within 7 days post symptom onset) were sequentially enrolled. No additional training or instructions were provided. Self-sampling with nasal swabs and self-testing were conducted by participants using the COVID-19 Antigen Rapid Test. For comparison, to each of the participants, an RT-PCR testing was performed by professional sampling with nasopharyngeal swab. The COVID-19 Antigen Rapid Test showed a sensitivity of 95.1% (95% confidence interval: 89.7%-97.7%, N=122) and a specificity of 100% (95% confidence interval: 99.2%-100%, N=456) compared to RT-PCR.

It is likely you have COVID-19. Note: the result is positive even if the second line is very thin/faint.

What to do next:

Isolate immediately.

Get a standard COVID (PCR) test immediately.

Tell the testing site about your positive rapid antigen test.

Click here for Victorian Government guidelines

Each test kit comes with instructions for use.

1. Take a sample

Before you perform the test, wash your hands. 

Make sure to only touch the swab by the handle when you take it out of the packaging.

Turn your head slightly back. Insert the cotton swab into one nostril. As you feel resistance, gently push the swab forward two centimeters (parallel to the roof of your mouth). Make sure to not exert pressure while doing so.

For an approximate total of 15 seconds, turn the swab 4 times against the inside of your nose and then remove it.

In the other nostril, use the same swab.

2. In the extraction buffer, dissolve the sample

Add extraction buffer to the tube with the swab.

Rotate the swab gently more than 10 times by squeezing the tube at the bottom.

As you pull the swab out of the tube, continue to squeeze the sides of the tube so that all of the liquid is forced out.

Make sure the dispenser cap is firmly attached to the tube.

3. Fill the test cassette with the dissolved sample

A flat surface should be used to place the test strip.

Place the tube vertically over the circular marked area (not the rectangular result area).

You must drop exactly four drops on the field.

If necessary, gently squeeze the tube. 

4. Review your results

After 15-30 minutes, read the test result.

Results that are read after more than 30 minutes may not be accurate.

Shipping & Returns

No. This is a delivery only service.

All products are express shipped from Melbourne and usually take 2-3 business days.

* For Pre-Order Products please refer to individual product pages for dispatch dates.

*Please note Australia Post may face shipping impacts and delays.

Unfortunately as it's a health product we are not able to issue a return.

Once your order has been shipped, you will receive a tracking number via email. Use this to track the delivery status of your order.

Orders can not be cancelled if it has already been shipped out.

If your order has already been shipped to the original address provided the address can not be modified.

If you reach us before your order has been shipped out we may have time to update it.